036 Agent of Excellence
Finally! Gene gives us details about his super-secret trip to Disney for the Agent of Excellence conference, which was the brainchild of Monica Shay. In this episode of Marketing RV with Ranalli & Volpe, Gene reveals a plethora of tangible marketing nuggets that can easily be applied to any business or endeavor.
Monica is one of Gene’s clients and a Disney aficionado. She organized the educational retreat for Real Estate agents around the country and it was so successful that she’s already planning a series of retreats beginning as early as February 2020.
Each conference will incorporate Disney’s signature Be Our Guest: Perfecting the Art of Customer Service business training program with digital and other real estate marketing education led by Gene. Participants will learn how customer service standards via the ISO and TL models relate to marketing and increasing revenue.
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02:39 Dead air drives Lorraine nuts.
03:28 Agents of Excellence
12:09 Gene identifies his number one Agent of Excellence takeaway
15:00 Lorraine dissects Gene’s presentation preparation
18:09 Building a team for long-term success
23:56 The learning beyond the conference sessions
25:30 Info about the 2020 Agent of Excellence conference